Delivery Information
POSTAGE & PACKAGING
United Kingdom
Standard Delivery sent via Royal Mail 1st class Signature required on delivery £3.95.
Guaranteed Next Working Day Delivery (Order before 1pm) sent via Royal Mail Special Delivery £9.95
Saturday Delivery (Order Before 1pm Friday) sent via Royal Mail Guaranteed Saturday delivery £14.95
Please note it takes our couriers 2 extra days to deliver to the Isle of Man, Scilly Isles and the Scottish Highlands & Islands.
Europe
Standard Delivery £14.95
Rest of the World, please contact us & request a quote
Customs and Duties
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost -
charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
RETURNS
Shop with the peace of mind that items can be returned to us for a refund within 14 days of receiving them.
Our Returns Policy
Should you wish to return an item, please email us in the 1st instance to advise us of the return. We will then email you a returns number & form which should be completed in full & enclosed with your return, this helps us to identify your original order quickly & therefore enables us to process your return without delay. We aim to process returns within 48 hours of receiving your item, however please note that refunds can take up to 7 working days to appear on your statement/account dependant on your original method of payment.
All product returns are at the cost of the customer (unless we have sent the wrong item or it is faulty)
Quality Of Your Goods
In the unlikly event you are unsatisfied with the quality of your goods or think an item may have a fault please contact us as soon as possible after receiving your goods via email sales@rachelhorner.co.uk
To be eligible for a refund, all items must be:
Unworn
In the original condition
In the original packaging
Original seal tag and swing ticket must be attached and undamaged
Please note, any returns that do not meet all of the above conditions will not be refunded.
Please package your item carefully to prevent it from being damaged in transit.
Please refrain from applying postal stickers or packaging tape directly onto the original packaging (footwear, product boxes etc).
In the event these terms are not adhered to & damage is caused to the product packaging, we will deduct money from your refund.
Upon returning an item the condition of the item will be reviewed in accordance with our returns policy before deciding whether a refund can be processed.
For your own protection We advise that you obtain a certificate of postage with adequate insurance as we are unable to compensate for return parcels that are lost or damaged in transit.
EXCHANGES
If you are looking to exchange an item, simply follow the returns process above to obtain a refund and place a new order online for the item you require.
If you would like to place your new order before you receive your refund this will secure the stock for your order and you will receive your new items faster.
Our returns address is:
Rachel Horner Ltd
Customer services Dept
51 - 53 High street
Swinefleet
Nr Goole
East Yorkshire
DN14 8AQ